Service Incident - June 26, 2026 (Data Access)

Summary

A change to Google Groups' behavior is currently impacting some data access in Terra and TDR. At this time, we believe that so long as your account was given access to the data before June 24, 2026, your access should remain intact.

For cases where you were provided access to Terra resources within the past two days, you may find that your ability to access the resources from outside of the platform is not working. Users who access Terra data directly via Google tools — such as Google Cloud Console, gsutil, or downloading data — are most likely to be affected. 

Data access via Terra pet service accounts (such as running workflows within Terra, using cloud environments, or viewing files through the Terra data tables in the Terra workspace does not appear to be impacted at this time.

The Terra team is investigating a solution for this issue.

See the Timeline section for troubleshooting and resolution updates, and the Impact section to understand how this may affect your use of the system.

Timeline

June 26, 2026 – 4 PM ET – Issue Identified/Investigation In-Progress
We identified the root cause of the issue and are assessing the scope of impact and possible solutions.

June 26, 2026 – 12 PM ET – Investigating report of access issue
We received a report of an issue accessing and downloading TDR snapshot data.

Impact

During this incident, users may experience the following:

• Inability to access Terra data directly via Google Cloud Console
• Errors when using gsutil to access or transfer data from a personal computer Terminal
• Failures when attempting to download data directly from Terra workspaces

Data access via pet service accounts — including running workflows and accessing data within Terra compute environments — does not appear to be impacted.

Workaround

If you need to copy Terra data to an external location while a fix is in-progress:

1. Give your Terra pet service accounts access to your external bucket (see: Accessing data from an external bucket)
2. Start a Cloud Environment from within a Terra workspace
3. Run gcloud storage cp commands to copy data from your Terra workspace(s) to your external bucket

For more information

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