Service Incident - September 08, 2021 (Failed Workflows)

Emil Furat
  • Updated

Summary

From around 4 PM on 9/7 to 11 AM on 9/8 Terra marked some users’ workflows as failed due to a permissions error copying workflow logs to their destination. This issue is now resolved.

Timeline

September 8, 2021 11:30 AM - Remediated - Engineering has addressed the cause of this issue, users should no longer be receiving the aforementioned error.

September 8, 2021 09:00 AM - Issue discovered - An employee of the Broad had a workflow submission fail with the following error message: "Could not copy workflow logs". Engineering was notified of this issue and is now investigating the underlying cause.

Impact

Users may have received unexpected failure messages for workflows run between around 4 PM on 9/7 to 11 AM on 9/8. 

For more information

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