Service Incident - August 4, 2021 (Profiles)

Jason Cerrato
  • Updated


Our engineers identified an issue with Terra's profile and notification service. Users may have seen an error like the following while the service was down.




August 4, 2021 08:39 AM ET - Remediated - Terra's profile service is back up and operating as expected.

August 4, 2021 8:19 AM ET - Issue discovered - Our engineers received an alert that Terra's profile service was down. An engineer promptly restarted the service.


Users may have seen the error shown in the summary above while the service was down. Users may have experienced difficulty accessing or updating their profiles.


For more information

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