Service Incident - May 10, 2021 (15-minute timeout functionality)

Samantha (she/her)
  • Updated


Our engineers are investigating an issue with the 15-minute timeout functionality not working in Terra.


May 10, 2021 2:36 PM ET - Fix released - Our engineers have released a fix for the issue. Users will need to refresh their browsers to run the new version.

May 10, 2021 10:16 AM ET - Issue discovered - One of our clinical users reported the unexpected behavior in Terra's automatic 15-minute inactivity logout functionality.


The automatic 15-minute inactivity timeout functionality is currently not working. This functionality is required for users who use Terra for CLIA compliant workflows.

Terra appears to sign you out if you click "OK" on the logout message, but does not if you don't.

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