Service Incident - February 10, 2021

Jason Cerrato
  • Updated


We've identified an issue with our ID service that's impacting the platform.

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 


February 10, 2021 04:10 PM ET - Issue resolution - The platform is now fully functional.

February 10, 2021 03:37 PM ET - Issue remediation - Our engineers started rolling back recent changes to the service to restore functionality.

February 10, 2021 03:12 PM ET - Issue discovered - Our internal reporting mechanisms flagged an issue with our ID service, on which many parts of our platform rely.


Major parts of the platform may be unusable during the service incident.

For more information

Please follow this article to get the most up to date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page

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