Service Incident - September 8, 2020

Samantha (she/her)
  • Updated


We've discovered an issue where the terminal in the Terra UI is currently not loading for users. 

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 


September 8, 2020 6:17 PM ET - Issue resolution - A fix for the issue has been released. Impacted users should now be able to access the terminal after creating a new runtime.

September 8, 2020 4:45 PM ET - Issue discovered - Our product team discovered that the terminal is not loading in the Terra UI.


Users who created new runtimes between Friday (9/4) and Tuesday (9/8).

If you are experiencing this issue, please reach out to with your Terra email address and the billing project for the runtime, and we will be happy to fix your runtime for you.

For more information

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