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Service Incident - December 18, 2019

Sushma Chaluvadi


The issue was found at 10:39 AM ET on December 18, 2019 and impacts users attempting to sign-in to the Terra/FireCloud platform and open Workspaces:

  1. Users may not be able to load their Workspaces and will see an "Error checking registration. Failed to fetch" banner. 

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 


December 18, 2019 12:09 PM ET - Issue Resolution - Terra/FireCloud platforms should now be fully functional.

December 18, 2019 11:13 AM ET - Issue Investigation - The teams are working to stabilize the systems. Users will continue to experience issues accessing Workspaces.

December 18, 2019 10:39 AM ET - Issue discovered - Our internal team received notifications of instability in Terra services as well as user reports of being unable to load Workspaces on the Terra/FireCloud platform. 


Users may not be able to access the Terra/FireCloud platform until the issue has been resolved.

Please follow this article to get the most up to date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page


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  • Comment author
    Yiming Yang

    I was just about to report this issue. Thanks for your promptly action!

  • Comment author
    James Gatter

    Thanks Sushma!


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