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Service Incident - December 6, 2019

Sushma Chaluvadi
  • Updated


The issue was found at 10:32 AM ET on December 6, 2019 and impacts users attempting to:

  1. Sign-in to the Terra/FireCloud platform. Users may not be able to log-in to Terra with the following error "Error checking registration. Failed to fetch". 

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 


December 6, 2019 10:41 AM ET - Issue Resolution - Terra/Firecloud platforms should now be fully functional.

December 6, 2019 10:41 AM ET - Issue Investigation - The teams are working to stabilize the systems. Users will continue to be blocked from the platform.

December 6, 2019 10:32 AM ET - Issue discovered - Our internal team received notifications of Terra services not responding as well as user reports of being unable to sign-in to the Terra/FireCloud platform. 


Users may not be able to access the Terra/FireCloud platform until the issue has been resolved.

Please follow this article to get the most up to date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page


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