Scheduled Maintenance - December 3, 2019 9:00-11:00pm ET

Sushma Chaluvadi
  • Updated


All Terra users may experience a short period of slowness and a short 30 minutes of downtime while a second component of a permissions related update is released to the platform. Specifically, the database that hosts permissions information was previously migrated to a more performant database and this release is a second migration. The release items are backend and do not require any user actions. Performance should resume as normal post the release window. The maintenance details are as follows:

Date: December 3, 2019

Start: 9:00 PM ET

End: 11:00 PM ET

Users Impacted

All users working on Terra will be impacted and will experience ~30 minutes of platform downtime during the listed time frame.

Expected Behavior

This release is a second component to the migration of a database that hosts security and permissions information. Therefore, actions requiring authentication/permissions will be down and inaccessible. This means that users that are already signed-in will not be able to perform any actions on the platform and users not signed-in will be stalled until the release is complete. However, any workflows that have been submitted prior to the start of the downtime will continue to run.

Note: Users do not need to take any specific actions or modify behavior prior to or post release but we urge that work is planned accordingly.

For more information

If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page

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