This article covers the most common issues you might experience with billing.
My Google Billing Account does not appear in the Billing Management screen
Please verify that terra-billing@firecloud.org appears as a Billing account User on your Google Cloud Billing account. Refer to instructions to add Terra as a User on your Google Cloud Billing account in this article. After you add Terra as a Billing account user, you should be able to create a Terra Billing project.
Another reason you may not see your Google Billing account is that you may have enabled Terra billing permissions for the incorrect Google ID (e.g. Gmail address). This occasionally happens if you have both a professional and a personal Google account, and you are signed into your personal account (not the account used for your Terra user ID) in the browser where you're working.
To switch Google accounts in Chrome
Please be sure to enable Terra billing permissions for the Google ID under which you created your Google Billing account. You may need to close your Terra session and/or log out of the incorrect Google account before re-enabling Terra billing permissions.
- In your Chrome browser, sign in to Google.
- On the top right (to the left of the three vertical dots), select your profile image or initial.
- On the menu, select or add the account corresponding to your Terra user ID.
When attempting to create a new Terra Billing Project, I see a “resource has been exhausted” error message
This happens when you try to create a project but reached your Google quota. To learn more, see Google Cloud quotas: What are they and how do you request more?.You may need to request additional projects from the Google Console as described in this Google Help article.
I see an "expired Google Billing Account trial" error
Google Billing Accounts set up using a free trial will automatically expire after 60 days unless you upgrade to a paid account. If your Google Billing Account expired, you will be unable to create a new Terra Billing project. Log in to the Google Developers Console Billing page to verify that your Cloud Billing account is active. You can select Show all accounts to display an expired billing account. If your account is "inactive" we suggest that you create a new Google Billing Account.