This article covers the most common issues you might experience with billing.
I don't see my Google Billing Account in Terra
Please verify that firstname.lastname@example.org appears as a Billing Account User on your Google Cloud Billing account. Refer to the instructions to add Terra as a User on your Google Cloud Billing account in the article How to set up billing in Terra. After you add Terra as a Billing account user, you should be able to create a Terra Billing project.
Another reason you may not see your Google Billing account is if you are signed into a Google ID (e.g. Gmail address) that does not have access to the Google Billing Account set up for Terra. This can happen, for example, if you have both a professional and a personal Google account and you are signed into your personal account in the browser where you're working.
How to switch Google accounts in Terra
Please be sure to sign into the Google ID that has access to the Google Billing account set up for Terra. You may need to close your Terra session and/or log out of the incorrect Google account before signing into the correct account.
- In Terra, click the three lines menu at the top-left.
- Click on your name and choose the Sign out option.
- Press the Log In button and select the appropriate Google account with access to the Google Billing Account. If you do not see it, click Use another account and sign in to the correct account.
Browser profilesUsing separate browser profiles is the easiest way to avoid permissions issues from being signed into multiple Google accounts. Browser profiles allow you to have separate browsing sessions for each account, with separate browsing history and bookmarks.
You can read about how to set up browser profiles in Google Chrome in this article Use Chrome with multiple profiles. Firefox and other web browsers offer similar functionality.
I see an "expired Google Billing Account trial" error
Google Billing Accounts set up using a free trial will automatically expire after 60 days unless you upgrade to a paid account. If your Google Billing Account expired, you will be unable to create a new Terra Billing project. Log in to the Google Developers Console Billing page to verify that your Cloud Billing account is active. You can select Show all accounts to display an expired billing account. If your account is "Inactive," we suggest that you create a new Google Billing Account.