The issue was found at 10:28 AM ET on November 20, 2019 and impacts users attempting to:
- Sign-in to the Terra/FireCloud platform. Users may not be able to log-in to Terra with the following error "Error checking registration. Failed to fetch".
See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system.
November 20, 2019 12:24 PM ET - Issue Update - Terra platform should now be accessible to all users. There may still be slowness as we continue to fully resolve the issue.
November 20, 2019 11:11 AM ET - Issue Update - Connection errors to Google have been identified as a potential source of outages. A Google case has been opened.
November 20, 2019 10:54 AM ET - Issue investigation - The teams are investigating the reports and working to bring systems back online.
November 20, 2019 10:28 AM ET - Issue discovered - Our internal team received notifications of Terra services not responding as well as user reports of being unable to sign-in to the Terra/FireCloud platform.
Users may not be able to access the Terra/FireCloud platform until the issue has been resolved.
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