The issue was found at 1:45 PM EDT on September 16, 2019 and impacts users attempting to create new Runtime Environments in Notebooks under new Terra billing-projects created today on Terra. See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system.
September 18, 2019 6:15 PM - Issue Resolved - Fix has been rolled out and the issue has been resolved. All billing projects should now be functional when attempting to create a new Notebook Runtime environment.
September 16, 2019 11:46 PM - Issue Update - Changes made to Notebook services on the Google end require an update on the Terra front. A fix is being developed.
September 16, 2019 5:05 PM - Issue Update - After determining that the issue is related to a Google change, a ticket has been made and our team is actively working with Google to resolve the issue.
September 16, 2019 3:50 PM - Issue Investigation - We determined that new Runtime Environment creation is only impacted for Terra billing-projects that were created starting September 16, 2019.
September 16, 2019 1:45 PM EDT - Issue discovered - Our internal team discovered errors when trying to create new Notebook Runtime environments.
Users cannot create new Notebook Runtime environments under Terra billing-projects created starting today, September 16, 2019.
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