Service Incident - July 25, 2019

Sushma Chaluvadi
  • Updated


The issue was found at 10:00 AM EDT on Thursday, July 25, and due to a Google outage impacts users that are attempting to make new Terra billing-projects. See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 


July 26, 09:00 AM EDT - Issue resolved.

July 25, 09:04 PM EDT - The Google team has reported that the issue has been resolved for most billing projects with a remaining 5% failure rate.

July 25, 03:35 PM EDT - The Google team has reported that their engineering team has identified a root cause, and mitigation work is currently underway. Efforts to accelerate recovery using the previous mitigation were not effective and the issue has been escalated internally.

July 25, 10:00 AM EDT - Issue reported

July 25 - Issue starts


Users will not be able to create new Terra billing-projects.


For more information

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