Service Incident - October 2, 2023 (Profile Page)

Josh Evans
  • Updated

We've identified an issue that impacts users of the Terra Profile page. It appears that Profiles page can sometimes be shown as blank and list the user as Undefined.  This appears to be a UI bug and the data still exists in the Terra user database.

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 


October 2, 2023 4:44 PM - Issue resolved - Our engineers were able to roll back the changes to the system and have resolved the issue.

October 2, 2023 11:30 AM - Issue Discovered - Our engineers have become aware of the bug and are currently working to resolve the issue.

September 29, 2023 3:00 PM - Issue Introduced - Our engineers believe that the bug was introduced to the system via an update at this time


This issue appears to be UI related and shouldn't impact usage of the application.

For more information

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