Service Incident - September 21, 2023 (Cloud Environments)

Samantha (she/her)


Our engineers have identified an issue impacting cloud environments on Terra.

Users attempting to pause their running cloud environment may find that it gets stuck in "Stopping" status in Terra but continues to run in GCP. 


September 21, 2023 2:30 PM ET - Issue Escalated - Our engineers are currently investigating this issue and working on a solution.

September 13, 2023 3:00 PM ET - First report - Terra Support received the first report of this issue from a user.


This issue impacts Terra users who are attempting to pause their cloud environment. If you run into this issue, please reach out to so we can manually pause your cloud environment for you.

For more information

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