Service Incident - May 23, 2023 (Terra UI)

Josh Evans
  • Updated


We've identified an issue that impacted some users of Terra Login page. A popup modal was incorrectly appearing for some users.  This popup was not intended to be displayed to most user groups, and has been removed.



May 23, 2023 11:45 AM - Issue Resolved - Our engineers identified the source of the issue and we able to resolve it.

May 23, 2023 11:25 AM - Issue Escalated  - Our engineering teams were able to determine that the issue was affecting multiple users. 

May 22, 2023 5:16 PM - Issue Reported - One of our engineers noticed the issue.


This issue affected some users trying to log into Terra during the affected time.  The popup could be ignored and did not affect logging in.  The issue has now been resolved.

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