Service Incident - April 20, 2023 (Brief Terra Outage)

Pamela Bretscher

Summary

There was a brief Terra outage due a recent update release. This resulted in a brief unavailability of the Terra application. The issue is now resolved.

Timeline

April 19, 2023 2:14 PM ET - Issue Resolved - Our engineers have resolved the issue by reverting the update that caused the outage.

April 20, 2023 1:54 PM ET - Issue Identified - A Terra outage was identified. Engineers determined that this was due to the latest Terra update.

Impact

During the brief outage period, app.terra.bio may have been temporarily unavailable.

For more information

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