Service Incident - January 5, 2023 (NIH Authentication)

Pamela Bretscher
  • Updated


We have identified an issue preventing users from authenticating their NIH accounts in Terra. Upon trying to link or renew an NIH account from the Terra profile page, users are able to provide their login credentials but receive the following error rather than being taken back to Terra:




January 6, 2023 11:44 AM ET- Issue Resolved - The Terra engineers were able to resolve the issue. Authentication appears to be working normally.

January 5, 2023 4:26 PM ET - Issue Escalated - Several other users reported the same error and the issue was reproduced by several members of the Terra team. The issue has been escalated and is being investigated by Terra engineers.

January 4, 2023 9:06 PM ET - Issue identified -A user first wrote in experiencing an issue linking their NIH account in Terra.


Users may be unable to link their NIH accounts in Terra. 

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