Pamela Bretscher
Articles
Recent activity by Pamela Bretscher
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Service Incident - December 5th, 2023 (Terra UI)
Summary We have identified an issue where the Terra UI will randomly go blank while working in a workspace. The dashboard, analyses, and data tabs are still visible but the rest of the page goes bl...
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- 1 follower
- 0 comments
- 1 vote
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Service Incident - September 5th, 2023 (Persistent Disks)
Summary We've identified an issue preventing the size of a persistent disk from being changed. The disk size number can be changed and the "Update" button can be pressed, but the size of the disk d...
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- 1 follower
- 0 comments
- 0 votes
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Scheduled Maintenance - August 28, 2023 3:00 PM (Permissions Update)
Summary Our engineering team is planning to update Leonardo's Google permissions on August 28th, 2023 at 3:00 PM. This is not expected to have any user impact. Start time: 3:00 PM ET Users Impacted...
- 1 follower
- 0 comments
- 0 votes
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Service Incident - July 13, 2023 (Spend Reporting)
Summary We have identified an issue that is breaking the spend reporting for all Broad billing accounts. Spend reporting on workflows and on the "Spend Report" tab on billing projects is not curren...
- 1 follower
- 0 comments
- 0 votes
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Service Incident - July 13, 2023 (Jupyter Environments)
Summary We have identified an issue with creating Jupyter Cloud environments. Any successful attempts have been sporadic and far between. Common error messages read "failed to create cluster ### du...
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- 4 followers
- 0 comments
- 0 votes
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Scheduled Maintenance - July 11, 2023 - 9:00 PM EST (Leonardo Upgrade)
Summary Our engineers will be updating the Leonardo certs on production which will impact analysis and runtime environments. Impact Analyses will be temporarily stopped when the update is taking pl...
- 1 follower
- 0 comments
- 0 votes
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Service Incident - July 11, 2023 (Galaxy Environments)
Summary We've identified an issue preventing users from creating Galaxy environments in Terra. Timeline July 11, 2023 10:26 PM - Issue Resolved - Our engineers have released a fix for this issue. U...
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- 2 followers
- 0 comments
- 0 votes
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Service Incident - June 9th, 2023 (Persistent Disks)
Summary We've identified an issue preventing the size of a persistent disk from being changed after it is created. Whether a cloud environment is paused, running, or deleted, the option to change t...
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- 2 followers
- 0 comments
- 0 votes
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Scheduled Maintenance - June 11th, 2023 9:00 AM - 10:30 AM ET (MySQL Database Upgrade)
Summary We will be upgrading the MySQL Database that backs Rawls, which will cause Terra to be offline during the maintenance window. This will occur on Sunday, June 11th from approximately 9:00 AM...
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- 1 follower
- 0 comments
- 0 votes
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Service Notification - June 5th, 2023 (VM Python Upgrades)
Summary Our engineers have upgraded our virtual machine images from Python 3.7 to Python 3.10 as Python 3.7 is no longer supported, effective at the end of June 2023. Please follow this article for...
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- 2 followers
- 0 comments
- 0 votes