Pamela Bretscher
Articles
Recent activity by Pamela Bretscher
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Scheduled Maintenance - July 11, 2023 - 9:00 PM EST (Leonardo Upgrade)
Summary Our engineers will be updating the Leonardo certs on production which will impact analysis and runtime environments. Impact Analyses will be temporarily stopped when the update is taking pl...
- 1 follower
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Service Incident - July 11, 2023 (Galaxy Environments)
Summary We've identified an issue preventing users from creating Galaxy environments in Terra. Timeline July 11, 2023 10:26 PM - Issue Resolved - Our engineers have released a fix for this issue. U...
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- 2 followers
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Service Incident - June 9th, 2023 (Persistent Disks)
Summary We've identified an issue preventing the size of a persistent disk from being changed after it is created. Whether a cloud environment is paused, running, or deleted, the option to change t...
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- 2 followers
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Scheduled Maintenance - June 11th, 2023 9:00 AM - 10:30 AM ET (MySQL Database Upgrade)
Summary We will be upgrading the MySQL Database that backs Rawls, which will cause Terra to be offline during the maintenance window. This will occur on Sunday, June 11th from approximately 9:00 AM...
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- 1 follower
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Service Notification - June 5th, 2023 (VM Python Upgrades)
Summary Our engineers have upgraded our virtual machine images from Python 3.7 to Python 3.10 as Python 3.7 is no longer supported, effective at the end of June 2023. Please follow this article for...
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- 2 followers
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Service Incident - April 20, 2023 (Brief Terra Outage)
Summary There was a brief Terra outage due a recent update release. This resulted in a brief unavailability of the Terra application. The issue is now resolved. Timeline April 19, 2023 2:14 PM ET -...
- 1 follower
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Service Incident - February 2, 2023 (Terra Outage)
Summary We have identified an issue causing multiple different errors and failures throughout Terra due to a quota limit with Google groups. This issue may cause issues with logging into Terra, cre...
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- 2 followers
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Service Incident - January 15, 2023 (Billing Page)
We have identified an issue where the billing project page in Terra constantly refreshes, rendering it unusable. Users saw the following error: Timeline January 15, 2023 11:55 AM ET - Issue Remed...
- 1 follower
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Service Incident - January 12, 2023 (Viewing Notebooks)
Summary We have identified an issue where users are unable to view their Jupyter notebooks properly. Upon starting a cloud environment and attempting to open a notebook, users are seeing a blank sc...
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- 1 follower
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Service Incident - January 5, 2023 (Docker Authentication)
Summary We identified an issue affecting Docker authentication that resulted in the failure of workflows that use private Docker images. Timeline January 5, 2023 8:20 PM ET - Issue Resolved - Terra...
- 2 followers
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