Pamela Bretscher
Articles
Recent activity by Pamela Bretscher
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Service Incident - April 20, 2023 (Brief Terra Outage)
Summary There was a brief Terra outage due a recent update release. This resulted in a brief unavailability of the Terra application. The issue is now resolved. Timeline April 19, 2023 2:14 PM ET -...
- 1 follower
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Service Incident - February 2, 2023 (Terra Outage)
Summary We have identified an issue causing multiple different errors and failures throughout Terra due to a quota limit with Google groups. This issue may cause issues with logging into Terra, cre...
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- 2 followers
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Service Incident - January 15, 2023 (Billing Page)
We have identified an issue where the billing project page in Terra constantly refreshes, rendering it unusable. Users saw the following error: Timeline January 15, 2023 11:55 AM ET - Issue Remed...
- 1 follower
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Service Incident - January 12, 2023 (Viewing Notebooks)
Summary We have identified an issue where users are unable to view their Jupyter notebooks properly. Upon starting a cloud environment and attempting to open a notebook, users are seeing a blank sc...
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- 1 follower
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- 1 vote
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Service Incident - January 5, 2023 (Docker Authentication)
Summary We identified an issue affecting Docker authentication that resulted in the failure of workflows that use private Docker images. Timeline January 5, 2023 8:20 PM ET - Issue Resolved - Terra...
- 2 followers
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Service Incident - January 5, 2023 (NIH Authentication)
Summary We have identified an issue preventing users from authenticating their NIH accounts in Terra. Upon trying to link or renew an NIH account from the Terra profile page, users are able to prov...
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- 2 followers
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Service Incident - January 5, 2023 (Cloud Environments)
Summary We have identified an issue causing some users to receive a permissions error when attempting to start a cloud environment. There is a bug where users are seeing cloud environments in their...
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- 1 follower
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Service Incident - December 25, 2022 (Cromwell Timeouts)
Summary Cromwell runners experienced a very high load that caused degraded performance and IO timeout errors. The incident ended when the responsible submission was aborted by the user. Timeline Ja...
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- 1 follower
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Service Incident - December 20, 2022 (TDR Snapshots)
Summary We've identified an issue where TDR snapshots are consistently failing to render in Terra. Users may see the following error when attempting to view a workflow snapshot even if they have ac...
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- 1 follower
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Service Incident- December 8, 2022 (Galaxy)
Summary We've identified an issue where creating the Galaxy app is currently broken. Timeline December 9th, 2022, 9:04 AM - Issue Resolved - Terra engineers have resolved the issue and the Galaxy a...
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- 1 follower
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