Pamela Bretscher
Articles
Recent activity by Pamela Bretscher
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Service Incident - January 5, 2023 (NIH Authentication)
Summary We have identified an issue preventing users from authenticating their NIH accounts in Terra. Upon trying to link or renew an NIH account from the Terra profile page, users are able to prov...
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- 2 followers
- 0 comments
- 0 votes
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Service Incident - January 5, 2023 (Cloud Environments)
Summary We have identified an issue causing some users to receive a permissions error when attempting to start a cloud environment. There is a bug where users are seeing cloud environments in their...
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- 1 follower
- 0 comments
- 0 votes
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Service Incident - December 25, 2022 (Cromwell Timeouts)
Summary Cromwell runners experienced a very high load that caused degraded performance and IO timeout errors. The incident ended when the responsible submission was aborted by the user. Timeline Ja...
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- 1 follower
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- 0 votes
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Service Incident - December 20, 2022 (TDR Snapshots)
Summary We've identified an issue where TDR snapshots are consistently failing to render in Terra. Users may see the following error when attempting to view a workflow snapshot even if they have ac...
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- 1 follower
- 0 comments
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Service Incident- December 8, 2022 (Galaxy)
Summary We've identified an issue where creating the Galaxy app is currently broken. Timeline December 9th, 2022, 9:04 AM - Issue Resolved - Terra engineers have resolved the issue and the Galaxy a...
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- 1 follower
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Service Incident - December 8, 2022 (Workflows with TDR Files)
Summary We've identified an issue where failures are happening when Cromwell attempts to download TDR DRS files. Timeline December 8th, 2022, 11:15 AM - Issue Remediated - Our engineers have implem...
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- 2 followers
- 0 comments
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Service Incident - May 19th, 2022 (Registering Accounts)
Summary We've identified an issue affecting new users registering in Terra. Many users are receiving the following message when trying to register in Terra: " Thank you for registering. Your accoun...
- 1 follower
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Scheduled Maintenance - April 6th, 2022 8:30 AM - 9:00 AM ET
Summary The Terra team will be doing a minor restart on Wednesday, April 6th, 2022 at 8:30 AM ET. This will result in notebooks being unavailable for 5-10 minutes during the scheduled maintenance w...
- 1 follower
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Service Incident - March 31, 2022 (Notebooks)
Summary There was a brief incident due to the Leonardo database restarting. This caused a brief disruption to notebook operations. Timeline March 31, 2022 12:44 PM ET - Issue Resolved - The issue w...
- 1 follower
- 0 comments
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Schedule Maintenance - March 31, 2022 (Dockstore Release)
Summary The Dockstore team will be doing a major release on March 31, 2022 at 4:00 PM ET, which will take up to 2 hours. During this release window, there will be about an hour of downtime for the ...
- 1 follower
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