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Adam Nichols commented, March 09, 2020 23:05
As I'm sure you've noticed we experienced extended queue times today. We turned a couple knobs that seem to have helped the situation, please bear with us.
Adam Nichols commented, March 09, 2020 18:57
Sarah, that issue sounds unrelated (but worth investigating!) so I would recommend submitting a new support ticket.
Adam Nichols commented, March 09, 2020 18:44
Your concerns are heard! We don't have any immediate remedies to offer, but it appears that the queue is once again on its way to resolving itself.
Hope this helps,
Adam Nichols commented, March 09, 2020 17:21
While it may be frustrating that your jobs are taking longer than you're used to, it is normal for jobs to queue in a multi-user system that experiences variability in load.
We do not have...
Adam Nichols commented, March 06, 2020 20:56
jgould we shipped the fix for this last night. Please let us know if you notice any continued issues.
Adam Nichols commented, March 05, 2020 22:58
Hello again Luda,
The system's global queued submission count has returned to zero, so I would expect that your submissions should be running. Please let me know if you see otherwise.
Adam Nichols commented, March 05, 2020 21:29
Terra developer here. We're able to confirm that we had a high volume of submissions today. The system does not provide specific guarantees around when new submissions will start, but we a...
Adam Nichols commented, February 28, 2020 18:00
Terra developer here. This is a bug and we have the fix coded up. It looks like our next release might not be until Thursday, March 5.
In the meantime FISS could possibly work around the...
Adam Nichols commented, February 14, 2020 18:18
I have an update on the second error.
Method configurations obey the following semantics:
When an edit is made, we create a new method config version and archive the old one
The archived c...
Adam Nichols commented, February 13, 2020 21:24
No problem and thank you for working with us as we sorted it out.