Error creating/loading Cloud environment
Hi
I have been having been having an issue with creating the cloud environment for about 2 weeks now.
My cloud configuration are as : 
When I click create, It shows me the following : 
with - Failed to create cluster 60098 due to Forbidden
Hope you can point me in the right direction.
Kind regards
Jenicca
Comments
6 comments
Hi jenicca,
Sorry to hear that you're having issues running workflows! Can you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share option is in the three-dots menu at the top-right.
Please provide us with a link to your workspace. We’ll be happy to take a closer look as soon as we can!
Kind regards,
Shoaib
Hi Shoaib,
Thank you for your response. I shared with support and here is the link : https://elwazi.terra.bio/#workspaces/pan-Africa-75k/Pan-Africa-75k-training
Thank you
Kind regards,
Jenicca
Hi Jenicca,
It appears that I do not have access to the workspace due to it being protected by the CERI-Pan_Africa_75k authorization domain. Is it possible to add my email address (srakhang@broadinstitute.org) to the authorization domain so that I can look into your submission further? If not, then we can try looking into your issue some other way.
Also, can you provide the submission ID for the failing submission? Thanks for your help!
Kind regards,
Shoaib
Hi Jenicca,
In order for us to further look into the issue, can you please provide the following?
Kind regards,
Shoaib
Hi Jenicca,
We haven't heard from you in a while! Are you still running into issues running cloud environments? We'd be happy to look into it!
Kind regards,
Shoaib
Hi Jenicca,
We haven't heard from you in a while so we're going to close out this ticket. If you still require assistance, simply respond to this email and we'll be happy to pick up where we left off!
Kind regards,
Shoaib
Please sign in to leave a comment.