Can't sign in to Terra

Post author
Idowu Olawoye

Often times when I am using Terra and I log out. I have difficulties signing back in as the connection always times out and my internet is working perfectly. The sign in  page just doesn't load

Comments

6 comments

  • Comment author
    Shoaib Rakhangi

    Hey Idowu,

    Thanks for contacting support! We're really sorry to hear that you are having issues logging in. In order for us to further assist you in figuring out what exactly is causing the log-in issue, please answer the following:

    1. Are you logging out manually, or do you just get logged out automatically?
    2. What URL are you trying to visit that leads to the timeout?
    3. Are you experiencing a specific error message? If so, please provide a screenshot or copy-paste of the message.
    4. Are you on a VPN or institutional network?
    5. Do you experience the same issue when signing in from another device?

    Once we get this information, we will be happy to look further into the issue!

    Kind regards,

    Shoaib

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  • Comment author
    Idowu Olawoye
    In response to your questions. 
     
    I logged out manually
     
    I'm unable to log in on app.terra.bio as the page isn't loading. I have used several devices to try and load the page but it isn't coming up
     
    I'm not using a VPN
     
    Here are screenshots from my browser
     
     
    When I click on Login this is what happens:
     
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  • Comment author
    Shoaib Rakhangi

    Hi Idowu,

    Let me know what happens when you log in from another browser. Also, try clearing your cache and cookies, as they could be interfering with your ability to load the login page.

    Kind regards,
    Shoaib

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  • Comment author
    Shoaib Rakhangi

    Hey Idowu,

    We haven't heard from you in a while! Were you able to resolve your login issue? Feel free to let us know if you are still running into issues!

    Kind regards,
    Shoaib

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  • Comment author
    Idowu Olawoye

    Hi Shoaib,

    Yes I was able to resolve the issue when I used a VPN, but now it works without the VPN.
    Thanks

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  • Comment author
    Shoaib Rakhangi

    Hi Idowu,

    Glad to hear! If we can be of any further assistance, please let us know.

    Kind regards,
    Shoaib​




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