Can't sign in to Terra
Often times when I am using Terra and I log out. I have difficulties signing back in as the connection always times out and my internet is working perfectly. The sign in page just doesn't load
Often times when I am using Terra and I log out. I have difficulties signing back in as the connection always times out and my internet is working perfectly. The sign in page just doesn't load
Comments
6 comments
Hey Idowu,
Thanks for contacting support! We're really sorry to hear that you are having issues logging in. In order for us to further assist you in figuring out what exactly is causing the log-in issue, please answer the following:
Once we get this information, we will be happy to look further into the issue!
Kind regards,
Shoaib
Hi Idowu,
Let me know what happens when you log in from another browser. Also, try clearing your cache and cookies, as they could be interfering with your ability to load the login page.
Kind regards,
Shoaib
Hey Idowu,
We haven't heard from you in a while! Were you able to resolve your login issue? Feel free to let us know if you are still running into issues!
Kind regards,
Shoaib
Hi Shoaib,
Yes I was able to resolve the issue when I used a VPN, but now it works without the VPN.
Thanks
Hi Idowu,
Glad to hear! If we can be of any further assistance, please let us know.
Kind regards,
Shoaib
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