Can't sign in to Terra

• 

  Shoaib Rakhangi

  • July 22, 2022 18:18

  Hey Idowu,

  Thanks for contacting support! We're really sorry to hear that you are having issues logging in. In order for us to further assist you in figuring out what exactly is causing the log-in issue, please answer the following:
  
  

  1. Are you logging out manually, or do you just get logged out automatically?
  2. What URL are you trying to visit that leads to the timeout?
  3. Are you experiencing a specific error message? If so, please provide a screenshot or copy-paste of the message.
  4. Are you on a VPN or institutional network?
  5. Do you experience the same issue when signing in from another device?

  Once we get this information, we will be happy to look further into the issue!
  
  Kind regards,

  Shoaib

  0
• 

  Idowu Olawoye

  • July 22, 2022 20:27
  In response to your questions. 

   

  I logged out manually

   

  I'm unable to log in on app.terra.bio as the page isn't loading. I have used several devices to try and load the page but it isn't coming up

   

  I'm not using a VPN

   

  Here are screenshots from my browser

   

  

   

  When I click on Login this is what happens:

   

  
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• 

  Shoaib Rakhangi

  • July 25, 2022 18:02

  Hi Idowu,
  
  Let me know what happens when you log in from another browser. Also, try clearing your cache and cookies, as they could be interfering with your ability to load the login page.
  
  Kind regards,
  Shoaib

  0
• 

  Shoaib Rakhangi

  • July 28, 2022 18:55

  Hey Idowu,
  
  We haven't heard from you in a while! Were you able to resolve your login issue? Feel free to let us know if you are still running into issues!
  
  Kind regards,
  Shoaib

  0
• 

  Idowu Olawoye

  • July 28, 2022 19:33

  Hi Shoaib,

  Yes I was able to resolve the issue when I used a VPN, but now it works without the VPN.
  Thanks

  0
• 

  Shoaib Rakhangi

  • July 28, 2022 20:13

  Hi Idowu,

  Glad to hear! If we can be of any further assistance, please let us know.

  Kind regards,
  Shoaib​

  
  
  
  

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