Error initiating cloud environment

April 20, 2022 17:34
8 comments

I get this error when trying to start a cloud environment from a Jupyter notebook in Terra, even though I am not running anything. Is this a known error?

An error occurred

Cannot read properties of undefined (reading 'size')

Comments

8 comments

Josh Evans
- April 20, 2022 20:09
Hi Diane,

Thanks for writing in! I have a few follow up questions: what were the configurations of the Cloud Environment you were trying to create? Could you please provide a screen shot?

Please let me know if you have any questions.

Best,

Josh

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Seunghun Han
- April 21, 2022 03:19
I got the same error message when I chose the Hail environment. It didn't allow me to click the create button, but showed the error message right after I clicked on the line
"Hail:(Python: 3.7.12, Spark 2.4.5, hail 0.2.74)"

It seems that the Hail environment is the only one with error since I could create an environment with other configuration without any problem

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Josh Evans
- April 22, 2022 17:51
Hi Diane and Seunghun,

As it turns out, there was an issue that affected the creation of Hail environments. However, it appears our engineering teams have resolved it. Could both of you try to re-create your environments and let me know if your issue has been resolved?

Best,

Josh

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Seunghun Han
- April 24, 2022 11:41
Hi Josh,

I just tried creating a Hail environment and it worked fine without the previous error.
Thank you for promptly addressing the issue

Best,

Seunghun

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Josh Evans
- Edited April 25, 2022 13:28
Hi Seunghun,

I'm glad we were able to resolve the issue for you!

Best,

Josh

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Mbrauer
- July 21, 2022 22:34
I am having this problem as well: environment creation is timing out after 30 min. when attempting to deploy the Hail configuration. This is true whether I specify a single node or a cluster.

A colleague has been having the same issue today.

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Jason Cerrato
- July 22, 2022 21:15
Hey Mbrauer,

Thanks for writing in about this issue. Another user on the platform recently ran into this problem and it appears they were able to fix a similar issue with their Hail environment by increasing their disk size. Would you be willing to give this a try and let us know if you are able to successfully create a Hail Cloud Environment?

Kind regards,

Jason

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Jason Cerrato
- July 27, 2022 18:22
Hey Mbrauer,

We haven't heard from you in a while! Did increasing the disk size help you successfully start up a Hail cloud environment?

Kind regards,

Jason

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