Allow users to read the error messages without hovering the mouse cursor
- 5 comments
Full error messages are only visible on a mouse hover interaction.
Only the truncated error messages are visible on the ERRORS page.
In the screenshot below, please notice:
- The full error message is only visible briefly for a moment if the user happens to hover the mouse cursor over a tiny element on the page.
- There are two red warning icons, and only one of them shows the full error message on mouse hover.
- There is no way for the user to see all of the errors, even when hovering over the special icon. Notice that the message is truncated in the tiny popup window, so the user cannot see all of the errors.
- The ERRORS page shows the truncated error message instead of the full error message.
This is a major usability issue, and it makes the user experience unnecessarily cumbersome and frustrating.
Always show the full error message (without truncating it) in a text field that the user can copy and paste.
Avoid unfriendly design patterns like hiding information behind a mouse-hover interaction.
Please consider simplifying the interface to show all information on a single page to reduce the number of clicks to success.
Here is a workaround for anyone interested.
Open the page that has the error message in Google Chrome.
Next, open the console with CMD + SHIFT + C and make sure the "Console" window is selected. This is what you should see:
In that 5 second time frame, we need to move our mouse cursor out of the console window and back into the main window, so that it hovers the special icon and the error is visible in the popup. Then wait for the code to execute.
Here is the code you should copy and paste into the console:
If you were successful, then the error messages should be printed into the console, where you can finally copy and paste them (see below).
No, the ERRORS tab does not have the full text of the error messages. It only has a truncated error message.
Here is what I see on the ERRORS tab:
I would like to raise another issue here:
In my opinion, that is unexpected behavior.
Hello Terra Admins,
Is there any way to easy copy the entire error message? As Kamil showed, only small piece of the error message is visible while hovering. The Job Manager page was not created in my case, so I cannot check the error there (if available) and the workaround he proposed does not work for me.
Hi Kamil Slowikowski,
Thanks for writing in. The error message you see by hovering over the icon is also shown in the ERRORS tab of the same Job Manager page, which you can copy/paste. Are you finding that that is not the case?
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