terra does not load from an incognito brower

Post author
Haley Abel

Previously, I have worked in Terra using Google Chrome and an incognito browser (otherwise it conflicts with my other Google logins.)  This seems to no longer work.  

Now when I try to use Terra from the incognito browser, and click on 'workspaces', I just get a spinning icon.  When I try to 'log on using Google', a window to choose my account pops up then immediately disappears.

Comments

3 comments

  • Comment author
    Jason Cerrato

    Hi Haley,

    Thank you for writing in. Can you confirm whether you are blocking third-party cookies in Incognito Mode?

     

    Cookies will need to be allowed in order for Terra to work. If you are currently blocking cookies in incognito, can you allow them and let me know if the behavior changes?

    Kind regards,

    Jason

    0
  • Comment author
    Haley Abel

    That fixed it--I should have tried that first.

    Thanks,

    Haley

    0
  • Comment author
    Jason Cerrato

    Hi Haley,

    Glad to hear! Let us know if we can assist with anything else.

    Kind regards,

    Jason

    0

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