Need Help?

Search our documentation and community forum

Terra is a cloud-native platform for biomedical researchers to access data, run analysis tools, and collaborate.
Terra powers important scientific projects like FireCloud, AnVIL, DataSTAGE. Learn more.

Comments

12 comments

  • Avatar
    Sushma Chaluvadi

    Hi John,

    Can you confirm which web browser you are using and also double check that privacy extensions are disabled?

    We are taking a look and will get back to you!

     

    Sushma

    0
    Comment actions Permalink
  • Avatar
    John Compitello

    I was using Firefox, had the same problem in Chrome though. I don't use Chrome so that was a default Chrome install without any extensions or anything.

    0
    Comment actions Permalink
  • Avatar
    Sushma Chaluvadi

    Thanks John for the information - I will update you once I get new information.

    0
    Comment actions Permalink
  • Avatar
    Sushma Chaluvadi

    John,

    It looks as though you are already a registered user in the system which is why you are seeing this error. Can you attempt logging in again?

     

    0
    Comment actions Permalink
  • Avatar
    John Compitello

    When I click "Sign in with Google", it immediately redirects me to the new user registration page, and clicking register gives the above error.

    0
    Comment actions Permalink
  • Avatar
    Sushma Chaluvadi

    Hi John,

    Have you previously been a Broad employee? We ask because it looks like your email already exists in the database and we wanted to determine if perhaps by chance you were assigned the same email as a previous employee or if you at some point were a Broad employee in the past.

     

    Thanks!

    0
    Comment actions Permalink
  • Avatar
    John Compitello

    I was an employee in the past, January to June 2017. I did not use Terra at that time though.

    0
    Comment actions Permalink
  • Avatar
    Sushma Chaluvadi

    Hi John,

    Have you ever registered for FireCloud? If so, is there any work from previous times that you would like recovered? If not, we can move onto next steps to alleviate this issue. 

    0
    Comment actions Permalink
  • Avatar
    John Compitello
    I don't know if I ever registered for Firecloud. If I did, it was just to see what it was, I did not use it. I definitely don't have any work in Firecloud that I would need recovered.
    0
    Comment actions Permalink
  • Avatar
    Sushma Chaluvadi

    Great! We are going to work on removing any old references of your email so that you are able to register on Terra. I will update you as soon as I can!

    0
    Comment actions Permalink
  • Avatar
    Sushma Chaluvadi

    John,

    Can you attempt to register on Terra and let us know if you are able to do so successfully?

     

     

    0
    Comment actions Permalink
  • Avatar
    John Compitello

    Yes, successfully registered. Thank you.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk