Service Incident - August 6-7, 2022 (Profile Page and Workspaces)

Shoaib Rakhangi

Summary

We've identified an issue where users were unable to access their Profile Page and Workspaces. Users may have seen error pop-ups with messages such as "Error checking TOS" and "Error checking Registration" when attempting to access their profile page.

Timeline

August 7, 2022 11:05 AM ET - Issue remediation - After restarting services in the backend, the issue was remediated.

August 7, 2022 10:36 AM ET - Issue investigation - Our engineers investigated the issue and began working on a fix.

August 7, 2022 9:43 AM ET - Issue discovered - One of our engineers noticed issues with the platform related to accessing profile pages and workspaces.

Impact

Users of the Terra platform may have been unable to access their profile page and workspaces until the issue was resolved.

For more information

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