Service Incident - May 9, 2022 (GTEx Data Access)

Josh Evans
  • Updated


We've identified an issue that affects accessing the GTEx Data sets if the NIH account is re-linked.


May 9, 2022 2:57 PM ET - Issue Remediated - Our engineering teams identified the issue as the whitelist for GTEx access not updating as scheduled, and were able to force a sync to update the list.  All affected users should now have access.

May 9, 2022 10:21 AM ET - Issue Reported - a user wrote in that they were unable to access the GTEx data set after renewing their NIH account link. We confirmed this is affecting multiple users and our engineers are working to resolve. 


Any user who re-links their NIH account could be unable to access GTEx data. 

For more information

Please follow this article to get the most up to date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page

Was this article helpful?

0 out of 0 found this helpful



Please sign in to leave a comment.