Service Incident - May 9, 2022 (GTEx Data Access)

Josh Evans
  • Updated

Summary

We've identified an issue that affects accessing the GTEx Data sets if the NIH account is re-linked.

Timeline

May 9, 2022 2:57 PM ET - Issue Remediated - Our engineering teams identified the issue as the whitelist for GTEx access not updating as scheduled, and were able to force a sync to update the list.  All affected users should now have access.

May 9, 2022 10:21 AM ET - Issue Reported - a user wrote in that they were unable to access the GTEx data set after renewing their NIH account link. We confirmed this is affecting multiple users and our engineers are working to resolve. 

Impact

Any user who re-links their NIH account could be unable to access GTEx data. 

For more information

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