Summary
The Terra team identified an issue causing cloud environments to become unavailable with a possible impact on workflows. The root cause is suspected to be a Google Cloud Platform policy that automatically deletes Docker images older than 365 days.
The Terra team is exploring a fix to verify and remediate affected services.
See the Timeline section for troubleshooting and resolution updates, and the Impact section to understand how this may affect your use of the system.
Impact
During this incident, users may experience the following:
- Inability to create or access cloud environments
- Cloud environments stuck in a "resuming" or non-responsive state\
- Workflow error messages like
Docker imagegcr.io/google.com/cloudsdktool/google-cloud-cli:499.0.0-slimnot found
Timeline
September 1, 2026 – 10:18 AM ET – Root cause identified and remediation in progress: Identified that this issue is because Google Cloud Platform removed a Docker image dependency as part of a 365-day image retention policy.
September 1, 2026 – 9:48 AM ET – Investigating report: The Terra team began investigating reports and alerts indicating that cloud environments were unavailable.
For more information
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