Summary
The Terra team has received reports that multiple users are seeing an 'Error Loading User' message when creating a new account and are unable to access Terra.
The Terra team is investigating the root cause and a solution for this issue.
See the Timeline section for troubleshooting and resolution updates, and the Impact section to understand how this may affect your use of the system.
Impact
During this incident, users may experience the following:
- Inability to access Terra
Timeline
August 20, 2026 – 1 PM ET – Investigating report
We have received reports that multiple users are not able to access Terra and are receiving an 'Error Loading User' message.
For more information
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