Summary
Terra Data Repository (TDR) experienced degraded performance and intermittent unavailability on April 24, 2026. See the Timeline section for troubleshooting and resolution updates, and the Impact section to understand how this affected use of the system.
Timeline
April 24, 2026 2:25 PM ET – Issue Resolved
Engineers determined the issue to be resolved. We are seeing previously failed workflows now completing successfully. The team will continue to monitor.
April 24, 2026 1:37 PM ET – Fix in Progress
Engineers identified the likely root cause. A fix was prepared and deployed to production.
April 24, 2026 11:26 AM ET – Rollback Attempted
Engineers initiated a rollback of a recent deployment as a precautionary measure. While the rollback completed successfully, the underlying issue persisted.
April 24, 2026 11:20 AM ET – Issue Identified
Engineers were alerted to a deployment failure in the Terra Data Repository production environment and began investigating. Initial review suggested the issue may have originated earlier in the day, around 8:00 AM ET, based on monitoring data.
Impact
During this incident, users may have experienced the following:
- TDR actions (such as data access and file resolution) taking longer than usual or failing entirely
- 503 errors when attempting to interact with TDR
- Downstream workflows dependent on TDR stalling or failing
For more information
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