Service Incident - August 4, 2021 (Profiles)

Jason Cerrato
  • Updated

Summary

Our engineers identified an issue with Terra's profile and notification service. Users may have seen an error like the following while the service was down.

Screen_Shot_2021-08-04_at_08.17.24.png

 

Timeline

August 4, 2021 08:39 AM ET - Remediated - Terra's profile service is back up and operating as expected.

August 4, 2021 8:19 AM ET - Issue discovered - Our engineers received an alert that Terra's profile service was down. An engineer promptly restarted the service.

Impact

Users may have seen the error shown in the summary above while the service was down. Users may have experienced difficulty accessing or updating their profiles.

 

For more information

Please follow this article to get the most up-to-date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.