Service Incident - June 13, 2025 (Whole Platform)

Jason Cerrato
  • Updated

Summary

Users may experience slowness or errors when using the platform.

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 

Timeline

June 13, 2025 2:30 PM ET - Incident remediation - Platform is stable and performing consistently.

June 13, 2025 2:00 PM ET - Performance improvements - We have implemented a change that is resulting in performance improvements. We will continue to monitor the situation closely.

June 13, 2025 11:00 AM ET - Issue awareness - Users reported errors performing basic actions in the platform. Engineers are investigating the root cause. It may or may not be related to yesterday's Google outage.

Impact

Terra may behave erratically or be non-functional until the underlying issue is resolved.

For more information

Please follow this article to get the most up-to-date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page

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