Service Incident - May 6, 2021 (NCI CRDC Framework Services)

Samantha (she/her)
  • Updated

Summary

We've identified a third-party issue causing links to the CRDC external server to fail. Please see the Impact section for details on how your work might be impacted.

Timeline

May 10, 2021 9:00 AM ET - Issue resolution - Linking to CRDC is working as expected at this time.

May 6, 2021 7:15 PM ET - Issue investigation - We've confirmed that the issue is coming from Gen3/CRDC and are in communication with engineers on their side.

May 6, 2021 11:11 AM ET - Issue discovered - Our engineers discovered an issue with CRDC linking after performing a release of Bond to Production. 

Impact

Users are not able to link their CRDC accounts in their Profile. Existing links should continue to work.

For more information

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