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Service Incident - March 1, 2021 (PipelinesApiRequestHandler & long queue times)

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    Maíra R. Rodrigues

    Dear Jason,

    I've got a workflow failed status due to "Unable to complete PAPI request due to system or connection error (PipelinesApiRequestHandler actor termination caught by manager"

    Is it already safe to relauch the workflow?

    Thank you in advance!

    Best,

    Maíra

     

     

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    Jason Cerrato

    Hi Maíra R. Rodrigues,

    Yes, it should be safe to relaunch at this time! Please write to us at support@terra.bio if you still experience any issues.

    Kind regards,

    Jason

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