Web Portal: Internal Server Error or Gateway Timeout Allie Hajian September 17, 2020 15:30 Updated Follow What it means Terra may be temporarily down. Please wait five minutes and refresh your screen in Terra. If you still see this message, please let us know through the Terra Community Forum. Related articles Data Model: How to process readgroup-level files Error message: File is larger than 1000000 Bytes Is the Terra platform down? Web Portal: Endless spinner / "Loading auth..." message Understanding and using Gen3 data in Terra Comments 0 comments Please sign in to leave a comment.