Service Incident - March 19, 2025 (Terra Login)

Samantha (she/her)
  • Updated

Summary

We've identified an issue that impacts users logging into Terra.

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 

Timeline

March 19, 2025 4:14 PM ET - Issue Remediated - Our engineers released a fix for this issue

March 19, 2025 3:24 PM  ET - Issue Escalated - Our engineers determined this was a Service Incident and escalated this issue. They are currently working on a fix.

March 19, 2025 12:06 AM ET - Issue Discovered - Terra Support received a report from a user experiencing issues when logging into Terra using the "Sign in with Microsoft" option.

Impact

Terra login is currently broken for users logging in using the "Sign in with Microsoft" option.

For more information

Please follow this article to get the most up to date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page

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