Service Incident - September 2, 2024 (Workflows)

Anthony DiCi

We identified an issue that impacted Terra users trying to access their workflow's Job Manager. The Job Manager hyperlink may have directed users to the wrong site. The issue has since been remediated.

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 

Timeline

September 3, 2024 9:59 AM - Issue Remediated - Our engineering teams were able to deploy a fix that has remediated this issue.

September 2, 2024 9:20 AM - Issue Declared  - Our engineering teams detected the issue and declared that was a Service Incident.  They are currently working to resolve the issue.

Impact

Affected users would be directed to an incorrect site when trying to access their Job Manager. The issue has since been remediated.

For more information

Please follow this article to get the most up to date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page

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