Summary
We identified an issue in which several users reported the Terms of Service (TOS) page hanging with an endless spinner, preventing them from accepting the updated TOS. This issue primarily affected users who were already registered to Terra but hadn't used the platform in a while.
Users were able to accept the TOS via this Swagger API: Swagger UI as a workaround. Engineers sent out a fix to prod. Issue has been remediated.
Please see the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your system's use.
Timeline
June 28, 2024, 11:10 AM - Issue Remediated - Fix was sent out to prod.
June 27, 2024, 12:30 PM—Issue Escalated—The issue was identified as affecting multiple users. It was escalated to engineers, who are currently working towards a fix.
June 20, 2024, 04:00 PM—Issue Discovered—The issue was first identified during a user support request.
Impact
This issue primarily affected users who were already registered to Terra but hadn't used the platform in a while.
Users were able to accept the TOS via this Swagger API: Swagger UI as a workaround. Engineers sent out a fix to prod. Issue has been remediated.
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