Service Incident - March 5, 2024 (Terra Billing Projects)

Josh Evans
  • Updated

We've identified an issue that impacts users creating new Terra Billing Projects. Users are currently unable to create new Terra Billing Projects

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 


March 5, 2024 12:23 PM - Issue Remediated - Our engineers were able to roll back the affected service and the issue is currently remediated. It should now be possible to create Terra Billing Projects as normal. 

March 5, 2024 11:59 AM - Issue Escalated  - Our engineers have escalated this issue and are currently working to resolve it.

March 5, 2024 11:00 AM - Issue Discovered - We identified that a bug affecting the creation of Terra Billing Projects may have been introduced with the latest monolith release


This issue should only affect users trying to create new Terra Billing Projects.  Any existing Billing Projects should be unaffected. 

For more information

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