Service Incident - January 26, 2024 (Terra Data Repository)

Anthony DiCi
  • Updated

Summary

We identified an issue that impacted users of the Terra Data Repository. Users may have been unable to reach TDR during this outage. Unauthenticated requests were going through, so we did not trigger a pagerDuty outage, but any authenticated requests were not going through. Please not that this issue has since been remediated.

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 

Timeline

January 26, 2024 01:34 PM - Issue Remediated - Engineers were able to remediate the issue cycling the OIDC pods.

January 26, 2024 12:54 PM - Issue Discovered - Engineers received user reports of inability to reach TDR.

Impact

This incident may have prevented users from being able to reach the Terra Data Repository (TDR). Our engineers have remediated the issue.

For more information

Please follow this article to get the most up to date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page

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