Service Incident - November 27th, 2023 (Terra UI)

Anthony DiCi

Summary

We identified an issue that impacted users the Terra UI requiring Chrome to be killed in the Task Manager. Engineers speculated that this was due to a runaway process that consumes all available GPU. Issue has been remediated.

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 

Timeline

November 28, 2023 11:00 AM - Issue Remediated - Engineers merged and deployed the fix. Issue has been remediated.

November 27, 2023 4:30 PM - Issue Escalated - Engineers escalated the issue to Terra Support and informedTerra users.

November 27, 2023 1:00 PM - Issue Discovered - Engineers discovered issue during a Terra workshop in which multiple users were unable to to properly use Terra.

Impact

We identified an issue that impacted users the Terra UI requiring Chrome to be killed in the Task Manager. Engineers speculate that this was due to a runaway process that consumes all available GPU. The issue has been remediated.

For more information

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Comments

1 comment

  • Comment author
    Carolina Matos

    Hi! Yes I am having problems uploading my data. It always giving an error.

    Thank you!

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