Service Incident - November 16, 2023 (Galaxy)

Samantha (she/her)
  • Updated


Our engineers have identified an issue with restarting paused Galaxy environments on Terra.

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 


November 16, 2023 4:39 PM ET - Issue Investigation - Our engineers are currently working on a fix for this issue. In the meantime we suggest that users Delete their Galaxy app instead of Pausing to avoid running into the error when restarting.

November 16, 2023 3:42 PM ET - Issue Escalated - Our engineers were able to reliably reproduce the issue and have escalated it as a production incident.

November 15, 2023 2:08 PM ET - Issue Reported - A user reported this issue to Terra Support


Terra users with paused Galaxy instances are impacted. Users attempting to restart a paused Galaxy instance, will receive the following error: 

Error Creating Galaxy App

Your 'GALAXY' app has an error
Error connecting to using address (unresolved: false)

Users with running Galaxy apps should DELETE their app instead of PAUSING to avoid running into the above error when restarting the app. 

For more information

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