Service Incident - October 3, 2023 (User Profile)

Josh Evans
  • Updated


We've identified an issue that impacted the profile page of new users registering for the application.  This issue has since been resolved.

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 


October 3, 2023 6:43 PM  ET - Issue Remediation - We deployed a fix to the system that resolved the issue.

October 3, 2023 5:00 PM ET - Issue Discovered - Our teams discovered the issue while removing other bugs.

October 2, 2023 9:00 AM ET - Issue Introduced - The bug was introduced to the system.


New users registering for the application for the first time during the affected window, my see their names in the application display as NA.


While the issue has been resolved for new users in the future, currently affected users can fix this by filling out the Profile page.  

For more information

Please follow this article to get the most up to date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page

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