Service Incident - October 3, 2023 (External Identities)

Josh Evans
  • Updated


We've identified an issue that affects users creating or renewing links on the External Identities tab of the profiles page.  Users are currently unable to renew or link external profiles.

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 


October 3, 2023 5:00 PM - Issue Remediated - Our engineers were able to deploy a fix that remediated the issue.

October 3, 2023 2:30 PM - Issue Discovered - Our engineers discovered the issue, and are currently working to resolve.

September 29, 2023 11:00 AM - Issue Introduced - Our engineering teams believe that this is most likely the point when the issue began.


Impacted users will be unable to update or create new links on the External Identities page of the profile page. 

For more information

Please follow this article to get the most up to date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page

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